Relationship Manager
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Posted 1 months ago
Roles and Responsibilities
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Build and nurture relationships with clients, understanding their needs, preferences and expectations. - Act as the main point of contact between the company and clients, ensuring open and clear communication whilst addressing and solving client issues and complaints in a timely and effective manner.
- Conduct thorough assessments of client needs and provide solution to meet those needs.
- Manage client accounts, including account onboarding, maintenance and renewal processes.
- Gather feedback from clients to improve products, services, and overall client experience.
- Keep accurate records of customer interactions
- Meet daily, weekly, and monthly performance targets
- Strong interpersonal and communications skills (written and verbal).
- Problem-solving and conflict resolution abilities.
- A client-centric mindset and a passion for exceeding client expectations
- Knowledge of the industry and products/services offered by the company.
- Adaptability and flexibility in handling different client personalities and needs.
- Strong negotiation and persuasion skills.
- The ability to work independently and as part of a team in a fast-paced environment
- Goal-oriented and results-driven.
- Ability to work flexible hours
Job Experience
- At least 3 years of experience as a Relationship Manager or customer service officer (experience in the Tech sales will be an advantage).
Qualifications and Educational Requirements
- Minimum of a Bachelor's Degree in marketing, business administration or related field (a Master's Degree will be an additional advantage).
Preferred Skills
- Empathy and active listening skills.